About US

As our globe shrinks with increasing connectivity, the strength and longevity of every relationship we forge becomes a function of the kind of experience we have.

This correlation between relationship and experience exists not merely among individuals but also between organizations, their partners and vendors, and most importantly, their clients.

Aegis Global Academy emerged precisely to address this need to move into the experientially driven phase of economic evolution and amplify the human side of every business interface or interaction.

It is our aim to produce graduates suited to the changing needs of a globalized economy – where decisions at key junctures are not made only on the basis of cost or labor arbitrage but on customer and business experience.

Our Approach

The Aegis Global Academy provides management education, an MBA equivalent, catered exclusively to the services industry. Our emphasis on experience management extends even to the way we have designed our curriculum. We call it the 65×35 approach.

Partnering with world-leading experts in the field of education and experience management, we have crafted a program that will put you right in the center of experiential learning through live management of customer contact channels and internships for 65 percent of your course requirement. This will be backed rigorous theory and evaluation for 35 percent of the program time.

In sum total, we are confident that at the end of your program you will be 100 percent ready to manage your interactions from day one in the industry.

ICEM Advantage

Curriculum tailor-made and vetted by leading industry sectors like Banking, Insurance, Telecom, ITeS, and Retail Unique course in terms of time allocate for practice vis-a-vis theory leading to strong operating skills General Management curriculum with customization for specific industry verticals.

• The General Management program is designed and delivered by IIM Indore. The program is delivered through classroom sessions and through live media stream
• Faculty from IIM Indore will be teaching the students at ICEM-Coimbatore campus and also through video conferencing
• The program includes a campus visit to IIM Indore to attend classes as well as interact with faculty
• The program is highly interactive by design 

Unique curriculum ranging across the aspect of customer experience and lifetime value management exclusively designed by Service Quality Centre, Singapore, and taught by the SQC faculty for the first time in India Curriculum on customer contact center management, called High Performance Management Techniques (HPMT) Training designed and delivered by COPC Inc.

Program structure, content, and teaching methodology validated by top organizations across service industry verticals Rich and strong focus in the delivery model by leading industry domain experts