Students Speak

Kumaraswami Shanmugam

The derivative of the customer that can be experienced in the form of a product cannot be explained, it can only be felt. It is the same experience, which is paralleled at the Institute of Customer Experience Management. And that is the same feel that I connect with everyday at ICEM which is mindboggling! I feel more like a customer than a student who is living the definition of ‘Customer Experience’

Soni Ketan Kailash

The environment at the Institute of Customer Experience Management is very comfortable and friendly.

After spending a month at ICEM I can easily say that my ongoing experience here is the best. The warmth & welcome that I had received at joining remains the same till date.

ICEM has provided us with the best faculty, best environment, best concepts to study & the unique practical experience. It has enriched me and helped me highlight my strengths.

I have learnt how to lead a team positively, work upon everyone’s area of improvement & much more to know my potential areas & improve where I am lacking. Each day here is a unique learning experience and by the end of the course I’ll have 15 months of these experiences to savour.

Gummadi Neethu

In the Institute of Customer Experience Management we are learning everything practically, so that in the future we reduce the gap between the industry and the customers. We are enjoying our work in the field visits. Aegis Global Academy, ICEM is the world’s first practical course, for practical learning.

Prasanna Somashekar Malagi

Institute of Customer Experience Management – Aegis Global Academy is a one-of-its-kind academy in the world. This Institute has taught us the science of understanding various customers’ behavior, at different scenarios and also the importance of customers in any business. This in turn enabled us to understand and analyze the different delivery levels at which the company can execute to attain overall Customer Satisfaction.

During our first month we went to various field visits at store level, company level, and also studied various case studies at the global level, where we realized that there is a gap between customer need/satisfaction and delivery.

Through the observations and analysis conducted during this period, we realized that the need was to bridge this gap, which is for the betterment of the customers and even the companies engaged with them. The overall experience I encountered in this institution was way different and unique than any other management intuition that I have come across.

Shambhavi Jha

Today everyone is opting for an MBA, but in this world of marketing we have reached the stage where customer experience is going to make the difference. At ICEM, we are going to get practical knowledge along with the theoretical knowledge. At ICEM, I have learned more than I expected and I hope to learn each day a new experience, after which I hope to be able to serve the new experiential economy in the best way.

Vijay Bagla

I was always trying to find a path on which I could walk and reach my destination. The opportunity from ICEM has laid the right path for me to reach my destination. Experience makes a man perfect. I can proudly say that my decision was right. Education is not a preparation for life; education is life itself.