BPO Certification

The Business Process Outsourcing or BPO industry, also referred to as the ‘Sunshine Industry of India’, is one of the most rapidly growing industries in India. The BPO industry is part of the Information Technology Enabled Services or ITES field. The term BPO refers to outsourcing of businesses process in a wide range of fields, ranging from customer support services and telemarketing to technical support and IT help-desk. This booming industry has emerged as a boon for thousands of job-hunting Indian youth and is expected to grow into a Rs.100000 Crore industry, generating over 1.1 million jobs by 2011. Some of the common BPO job profiles include customer support executive, customer care executives, medical transcription specialists, team leaders in call centers, voice based support executives, technical support executives, and various others. There are several universities and private institutes offering BPO certification courses. Some of the institutes that offer these courses are:

• ABK Academy, Chennai
• INFINITE INFOTECH, Kolkata,
• UTL Technologies Ltd., Bangalore
• Ram Informatics Limited, Hyderabad
• Excellionn, New Delhi
• Brainware, New Delhi
• Enoma, Mumbai
• Lason India, Bangalore
• British Academy for English Language, Delhi